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Noticeboard

IMPORTANT NOTICE TO ALL PATIENTS


Our opening hours are changing in order to provide Improved Access for our patients as from Monday 3rd September 2018. For full details see below and our opening times page.


Please be advised that our receptionists have been instructed to ask you for a brief description of why you are calling so that we can prioritise your call and direct you to the most appropriate clinician. Please help by answering their questions. 


BOOK YOUR FLU VACCINATION NOW


For any patients in an at risk group or aged 65 and over.  To book your appointment please call 01379 642021 or visit reception.

To Book an appointment online - Go to Prescriptions page and follow the the 'repeat prescriptions' link

Appointments

calendarConsultations are by appointment and can be booked in person, by telephone or online via the link at the top of this page.

Patients new to the online service will need to collect a login and password details from the surgery in person. Please take identification with you.

Our policy is for anyone requesting an urgent appointment to be given the first available appointment on the same day. Non urgent or routine appointments can be booked in advance with a doctor or nurse of your choice.

Emergencies

During surgery opening hours (08.30 to 18.30*) telephone 01379 642021.

*Reception open until 20.00 each Monday, please be aware exceptions apply, see opening hours.

Outside surgery hours telephone 111. The call handler will then take your details and pass them to the ‘On Call Emergency Team’ which consists of doctor, nurse and paramedic. A member of this team (usually the doctor) will telephone you to decide on the most appropriate action. Most calls can be managed by advice over the telephone. Occasionally the health professional may ask you to attend the local emergency base so that they can examine you and occasionally a home visit may be arranged.

 

Remember in extreme cases dial 999 where ambulance control will alert the doctor as well as send an ambulance.

Telephone Advice

Your doctor or nurse will be happy to provide advice on the telephone when they are able. The receptionists will not interrupt your doctor or nurse if they are with a patient unless your call is urgent. You may therefore be asked to telephone back or leave a telephone number so that they can return your call when available.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website