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Noticeboard

IMPORTANT NOTICE TO ALL PATIENTS


Our opening hours are changing in order to provide Improved Access for our patients as from Monday 3rd September. For full details see below.


Please be advised that our receptionists have been instructed to ask you for a brief description of why you are calling so that we can prioritise your call and direct you to the most appropriate clinician. Please help by answering their questions. 


BOOK YOUR FLU VACCINATION NOW


Our first flu clinic is on Saturday 29th September for any patients in an at risk group or aged 65 and over.  To book your appointment please call 01379 642021 or visit reception.

When We Are ClosedNHS111

Outside normal surgery hours please telephone 111. The call handler will then take your details and pass them to the ‘On Call Emergency Team’ which consists of doctor, nurse and paramedic. A member of this team (usually the doctor) will telephone you to decide on the most appropriate action.

Most calls can be managed by advice over the telephone. Occasionally the health professional may ask you to attend the local emergency base so that they can examine you and occasionally a home visit may be arranged. The emergency base is located in a bungalow called Cherry Tree Stables on Roydon Road in Diss.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website