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Noticeboard

IMPORTANT NOTICE TO ALL PATIENTS


Our opening hours are changing in order to provide Improved Access for our patients as from Monday 3rd September 2018. For full details see below and our opening times page.


Please be advised that our receptionists have been instructed to ask you for a brief description of why you are calling so that we can prioritise your call and direct you to the most appropriate clinician. Please help by answering their questions. 


BOOK YOUR FLU VACCINATION NOW


For any patients in an at risk group or aged 65 and over.  To book your appointment please call 01379 642021 or visit reception.

What’s Happening at the Surgery

Help Us 

Please be advised that our receptionists have been instructed to ask you for a brief description of why you are calling so that we can prioritise your call and direct you to the most appropriate clinician. Please help by answering their questions.  

Pharmacy 2 You, Med Express, UK Meds, Pharmacy Express and  Pharmacy Direct

The above companies are not connected to us or our doctors in any way. They are simply private companies providing a prescription delivery service. 

You may have received a letter containing our name or an NHS logo delivered to your address offering you free medication delivery, again they are not connected to us and you do not have to use them.

We will continue to provide you with the prescription service as we always have and very much appreciate your loyalty. 

Change to our Opening Hours  

Our Practice is engaging in a pilot scheme providing improved access to healthcare professionals. Working within a group of eight local practices, between us we are offering Improved Access to healthcare teams through weekday evenings between 18.30 and 20.00 and during selected times at weekend, to registered patients, in different locations on a rotational basis.

In order to provide Improved Acess (IA) for our patients as from Monday 3rd of September 2018 the Lawns Medical Practice will be implementing the following changes:

Monday Evening

Reception opening/GP appointments will now be extended to 20.00pm and Nurse Practitioner appointments to 19.00pm. Dispensary will be closing at 18.30pm.*

Tuesday to Friday Evenings

Reception opening/GP/Nurse Practitioner appointments and Dispensary will be closing at 18.30pm.*

*Exceptions apply, ask at practice reception for more details. 

Weekends

Working in conjunction with our locality group to provide improved access.

Open some Saturdays for face to face appointments and GP telephone appointments availabile some Sundays. More coming soon, check with practice reception for more details. 

The Lawns Medical Practice Charter Information for patients

For a leaflet with more information click on the icon below

Practice charter patient leaflet

Flu Clinics 2018/2019

For any patients in an at risk group or aged 65 and over.  To book your appointment please call 01379 642021 or visit reception.

General Information

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Lawns CQC Report

To view the latest  report click on the link below

https://www.cqc.org.uk/sites/default/files/new_reports/AAAB9789.pdf

Access

There is wheelchair access to the health Centre and the WC has been adapted for physically disabled patients.

Friends and Family Test 

We encourage patients to take the Friends and Family Test, this test will be completely anonymous.  We welcome your feedback about your experiences at our practice and we strive to make continued improvements to our services.

PALS (Patient Advice and Liason Service) 

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

For more information click on the link below 

http://www.cambscommunityservices.nhs.uk/patient-experience/pals-(patient-advice-and-liaison-service) 

Chaperone

If you would like a chaperone present during your consultation please ask at the reception or at any time during your consultation.

Email Contact

If you would like to contact us via email, our address is lawns.mp@nhs.net 

Complaints & Comments 

Please click on the icon below to see further details

Complaints and Comments leaflet

With your consent we share your medical records with other services involved in your health and care.  For full details, please see our sharing leaflet

Data Sharing

(Site updated 13/01/2019)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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