Routine Appointments
You can request a routine appointment in the next 7 days by:
- Via Phone
01379 642021
Monday to Friday, 8.30am to 6.30pm
Please note: our telephone lines are closed between 13.00pm and 14.00pm. - Via SystmOnline
Please note, when booking an online appointment that you need to specify if you would like either a face to face appointment to come in to the surgery or if you would prefer a clinician to phone you. A brief reason for the appointment would also be helpful but not essential. Please note you can only book GP appointments online, appointments for all our services such as smears, please book in the usual way. - Using the NHS App to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Urgent Appointments
Our policy is for anyone requesting an urgent appointment to be given the first available appointment on the same day.
- Phone 01379 642021
Monday to Friday, 8.30am to 6.30pm
Please note: our telephone lines are closed between 13.00pm and 14.00pm.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your Appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
We usually provide a telephone appointment and then offer a face-to-face appointment if needed. However, if you prefer a face-to-face appointment, please tell us.
Your doctor or nurse will be happy to provide advice on the telephone when they are able. The receptionists will not interrupt your doctor or nurse if they are with a patient unless your call is urgent. You may therefore be asked to telephone back or leave a telephone number so that they can return your call when available.
Please be aware that the doctor can only assess one health issue per appointment.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Cancelling or changing an appointment
If you are cancelling an appointment for the same day, please let us know as soon as possible so that we can offer the appointment to someone else.
If you are cancelling an appointment for another day, please cancel your appointment by:
- Online
– Using the NHS App
– Via SystmOnline
- Phone 01379 642021
– Monday to Friday, 8.30am to 6.30pm
– Please note: our telephone lines are closed between 13.00pm and 14.00pm.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.
You may only request a home visit if you are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
When we are closed
NHS 111
If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
Non-urgent advice: Enhanced Access
We offer appointments outside of our normal opening hours through an agreement with our local PCN. These are available on Monday evenings until 20.00, Wednesday and Thursday mornings from 07.00 and on Saturdays. Please contact Reception for more information.
Late Night Pharmacies
As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.
All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.