Ordering Repeat Prescriptions
Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.
How to Request a Repeat Prescription
Repeat prescriptions may be ordered in 3 ways:
- Online
You can order your repeat prescriptions via SystmOnline on a computer, tablet or smartphone. This can now also be done via the Airmid App. - Via email: [email protected]
- In Person
Tick the boxes on your green repeat medication slip, OR, write a note stating what medications you would like and drop it off or post it to the surgery. Please only order medications that you need. - Please do not phone with repeat prescriptions unless you are unable to use any of the other services and to call after 2pm.
Collecting your Prescription
All prescriptions will be sent to your nominated pharmacy unless you are a dispensing patient.
Please note the dispensary closes for an hour between 1pm – 2pm.
Please allow at least three working days/72 hours between ordering and collecting your medication. All orders requested after 12noon will not be processed until the next working day. Please note this is excluding bank holidays and weekends.
This includes prescriptions ordered online (it will state an earlier pick up date but please allow 72 working hours).
We offer a home delivery service to patients once per month. This service is for patients who are unable to get to the surgery and who do not have anyone they can ask to collect their medication. For more information please call the surgery and speak to dispensary.
For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.
- NHS prescription charges – NHS (www.nhs.uk)
- Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)
- Find a pharmacy – NHS (www.nhs.uk)
Questions about your Prescription
If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.
You can also contact us at the surgery in two ways.
- Phone dispensary after 2pm 01379 642021.
- Email: [email protected]
Medication Reviews
Patients with a Long Term Condition will be asked to make an appointment with a Healthcare Assistant in the first instance. They will then be given a telephone appointment with a Practice Nurse who will review and re-authorise medications, discuss blood test results and management of their condition.
Other medications will be reviewed annually or 4-6-monthly by the appropriate clinician
To make an appointment for a medication review you can
- Use an online form.
- Phone us Monday to Friday, from 8.30am to 6.30pm.
- Visit the surgery and speak with a receptionist, Monday to Friday from 8.30am.
Managed Repeats Service
Would you like to us to manage your repeat medications for you? We can offer you a service whereby when you pick up your prescription, you can tell us what you need for the following month and we will give you a date to pick it up, rather than you needing to reorder.
**We kindly ask patients to pick up their medication on the specific date we allocate it to be ready.**
The Electronic Prescription Service
If you do not have a nominated chosen chemist you will be given a printed token (not prescription) which you can take to your chosen chemist in England. The chemist will then download the signed EPS prescription from the NHS spine using the token.
For more information please speak to dispensary at the surgery or visit www.nhs.uk
Prescription Charges
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.65
- 12-month prepayment certificate (PPC): £111.60
- 3-month PPC: £31.25
If you will have to pay for more than one prescription item per month you may find it cheaper to buy a PPC.
- Telephone advice and order line 03003301343
- General Public – Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
Find out more about prescription charges on nhs.uk.
If you are exempt, it is your responsibility to ensure you are entitled to claim for free prescriptions and to provide proof of this when collecting your medication from the practice.
About Pharmacists
Pharmacists are experts in medicines who can help you with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Disposing of Old Medicines
If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Please bring any needles to us in a sharps box. We only take back medications that we have dispensed for our patients. Please return any other medications to the chemist who supplied your medications.
Prescription Delivery Service Providers
Pharmacy 2 You, Med Express, UK Meds, Pharmacy Express and Pharmacy Direct
The above companies are not connected to us or our doctors in any way. They are simply private companies providing a prescription delivery service.
You may have received a letter containing our name or an NHS logo delivered to your address offering you free medication delivery, again they are not connected to us and you do not have to use them.
We will continue to provide you with the prescription service as we always have.
Over-the-counter medicines
Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?
Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.
Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.